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Why is my camera feed showing "No Signal"?

“No Signal” with rainbow bars on the video feed indicates an issue is occurring between the camera and the laptop or video streaming device. Always confirm that the camera is turned on before taking any further steps.

No Signal Press Box

  1. Ensure the Camera is Turned On
  2. Reconnect all cable connections.
    Unplug and firmly replug each connection one at a time:
    • USB 3.0 connection between the laptop and the Capture Device
    • HDMI connection between the camera and the Capture Device
    • Any adapters
    After reconnecting all cables, check if the signal returns. If not, try a different USB port on the laptop. If possible, bypass any adapters for a direct connection.

  3. Change the camera’s output settings. 

    Go into the camera's menu and verify:

    • HDMI Output / HDMI Resolution is set to Auto, 1080p, or lower
    • If your camera has an SDI output option, make sure Video Output is set to HDMI, not SDI
  4. Replace all possible cords and adapters. 
    Replace each cable individually with a known-working spare, checking for a signal after each swap:
    • HDMI cable
    • USB 3.0 cable
    • Any adapters
    Try reversing the ends of both the HDMI and USB 3.0 cords, as these can be directional

No Signal End Zone

  1. Check the Indicator lights on the End Zone Streaming Device Lights.
    • Solid blue light for circular icon - Camera feed detected
    • No light - No feed detected. Continue below
  2. Ensure the Camera is Turned On.
  3. Check all cable connections. 
    Make sure the HDMI cable is connected to the HDMI In port on the GameStrat Streaming Device, not the out port. Unplug and firmly replug the HDMI cable, then reseat any adapters in the chain.
  4. Change the camera’s output settings. 
    Go into the camera's menu and verify:
    • HDMI Output / HDMI Resolution is set to Auto, 1080p, or lower
    • If your camera has an SDI output option, make sure Video Output is set to HDMI, not SDI
  5. Replace all possible cords and adapters. 
    Replace the HDMI cable and any adapters individually with known-good spares. After each swap, check the blue indicator light on the streaming device and confirm the signal in the app. Try reversing the ends of the HDMI cord, as these can be directional.

If the issue is still not resolved after trying all of the above, please call us at 1-800-783-1968 x1.