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Why is my camera showing "No Signal"?

A "No Signal" message means the camera feed isn't reaching GameStrat. The troubleshooting steps differ depending on whether the issue is in the press box or end zone.

Before working through the steps below, confirm that the camera is turned on and actively recording. A "No Signal" message is most commonly caused by the cable connection the camera.

Press box — "No Signal" on the GameStrat Capture Device

  1. Confirm the camera is turned on and recording.
  2. Unplug and replug the HDMI connection at the camera end to confirm the connection is stable. If you are using a Micro or Mini HDMI adapter, make sure the cable is not dangling or putting unnecessary pressure on the adapter — wrap the cable over the top of the camera to support its weight.
  3. Unplug and replug the HDMI cable at the GameStrat Capture Device end, and confirm it is seated securely in the port.
  4. Go into the camera menu and confirm the HDMI Output or HDMI Resolution is set to Auto, 1080p, or lower. For cameras with an SDI output option, confirm the Video Output setting is set to HDMI and not SDI. Note that some cameras cannot output HDMI and SDI at the same time.
  5. If the above steps haven't resolved the issue, try the following in order:
  • Swap the HDMI adapter for a different one
  • Swap the HDMI cable for a spare
  • Try reversing the ends of the HDMI cable between the camera and the Capture Device, as some cables are directional

If the issue is still not resolved after trying all of the above, please give us a call at 1-800-783-1968 x1.

End zone — "No Signal" on the GameStrat Streaming Device

Start by checking the indicator lights on the GameStrat Streaming Device:

Ethernet icon (three-pronged)

  • Solid — network connection confirmed
  • Flashing or off — check the Black Ethernet cable between the GameStrat Station and the Streaming Device

Circular icon

  • Solid blue — camera signal detected
  • Off — no camera signal — continue with the steps below
  1. Confirm the camera is turned on and recording.
  2. Confirm the HDMI cable is connected to the HDMI In port on the GameStrat Streaming Device. Unplug and replug it to confirm the connection is stable.
  3. Go into the camera menu and confirm the HDMI Output or HDMI Resolution is set to Auto, 1080p, or lower. For cameras with an SDI output option, confirm the Video Output setting is set to HDMI and not SDI.
  4. If the above steps haven't resolved the issue, try the following in order:
  • Swap the HDMI adapter for a different one
  • Swap the HDMI cable for a spare
  • Try reversing the ends of the HDMI cable between the camera and the Streaming Device, as some cables are directional

If the issue is still not resolved after trying all of the above, please give us a call at 1-800-783-1968 x1.