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Drone Troubleshooting

GameStrat is compatible with a wide range of drones. If you're having issues establishing or maintaining a camera feed from the drone to GameStrat, follow the steps below.

For GameStrat to receive a camera feed from a drone, the drone controller must support HDMI output. Before troubleshooting, confirm that the drone controller has a built in HDMI port. If it only has a USB-C port, it will most likely fail at some point in the season.

"No Signal" and using a USB-C drone controller

If you were successfully using a drone with a USB-C port only and it failed mid-season, try the steps below:

  1. Unplug the HDMI cord and adapter from the drone controller.
  2. Turn off the drone and drone controller and wait 10-15 seconds.
  3. Reconnect the adapter and the HDMI cord to the drone controller.
  4. Power on the drone and the drone controller.
  5. Confirm on the laptop that the camera feed has reestablished.
  6. If not, repeat Steps 1-5.

If the signal does not return, this is an issue with the USB-C port on the drone controller, as many are not built to support HDMI output.

"No Signal" drone and connected to the Capture Device

  1. Ensure the drone and controller are turned on
  2. Reconnect all cable connections.
    Unplug and firmly replug each connection one at a time:
    • USB 3.0 connection between the laptop and the Capture Device
    • HDMI connection between the controller and the Capture Device
    • Any adapters
    After reconnecting all cables, check if the signal returns. If not, try a different USB port on the laptop. If possible, bypass any adapters for a direct connection.

  3. Change the drone camera’s output settings. 

    Go into the drone's menu and verify:

    • HDMI Output / HDMI Resolution is set to Auto, 1080p, or lower
  1. Replace all possible cords and adapters. 
    Replace each cable individually with a known-working spare, checking for a signal after each swap:
    • HDMI cable
    • USB 3.0 cable
    • Any adapters
    Try reversing the ends of both the HDMI and USB 3.0 cords, as these can be directional

"No Signal" drone and connected to the GameStrat Streaming Device

  1. Check the indicator lights on the GameStrat Streaming Device Lights.
    • Solid blue light for circular icon - Camera feed detected
    • No light - No feed detected. Continue below
  2. Ensure the drone and controller are turned on.
  3. Check all cable connections. 
    Make sure the HDMI cable is connected to the HDMI In port on the GameStrat Streaming Device, not the out port. Unplug and firmly replug the HDMI cable, then reseat any adapters in the chain.
  4. Change the drone controller's output settings. 
    Go into the drone controller's menu and verify:
    • HDMI Output / HDMI Resolution is set to Auto, 1080p, or lower
  5. Replace all possible cords and adapters. 
    Replace the HDMI cable and any adapters individually with known-good spares. After each swap, check the blue indicator light on the streaming device and confirm the signal in the app. Try reversing ends of the HDMI cord, as these can be directional.

     

If the issue is not resolved after completing all of the above steps, please call us at 1-800-783-1968 x1 so we can assist you directly.